Terms & Conditions
Last Updated: January 12, 2026
1. INTRODUCTION AND ACCEPTANCE
These Terms and Conditions ("Terms") govern your use of the EYREACT website (eyreact.com) and services provided by EYREACT LTD, a company registered in the United Kingdom ("EYREACT," "we," "us," or "our").
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
Company Details: EYREACT LTD
Registration: United Kingdom
Contact: legal@eyreact.com
Address: 19 Lake Court, Medway Drive, Tunbridge Wells TN12FH, Kent, United Kingdom
2. DEFINITIONS
"Services" - AI compliance automation platform, assessments, consultations, and related services
"User" / "You" - Individual or organization accessing our website or services
"Content" - All information, data, text, software, graphics, and materials on our platform
"Agreement" - These Terms together with our Privacy Policy and any service-specific agreements
3. SERVICES DESCRIPTION
3.1 AI Compliance Platform
We provide AI compliance automation services including:
- EU AI Act compliance tracking and documentation
- Compliance assessments and gap analysis
- Regulatory guidance and consultation services
- Educational resources and training materials
3.2 Service Availability
Services are provided "as available" with reasonable commercial efforts
We reserve the right to modify, suspend, or discontinue services with notice
Maintenance windows may temporarily limit service availability
4. USER ELIGIBILITY AND REGISTRATION
4.1 Eligibility Requirements
You must:
- Be at least 18 years old
- Have legal capacity to enter into binding agreements
- Provide accurate and complete registration information
- Comply with all applicable laws and regulations
4.2 Account Security
You are responsible for:
- Maintaining confidentiality of login credentials
- All activities under your account
- Notifying us immediately of any unauthorised access
5. ACCEPTABLE USE POLICY
5.1 Permitted Uses
You may use our services for legitimate business purposes related to AI compliance and regulatory requirements.
5.2 Prohibited Activities
You must not:
- Violate any applicable laws or regulations
- Infringe intellectual property rights
- Transmit malicious code or harmful content
- Attempt to gain unauthorised access to our systems
- Use services for illegal or fraudulent purposes
- Resell or redistribute our services without authorisation
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Our Intellectual Property
All content, software, trademarks, and proprietary materials remain our exclusive property or that of our licensors. This includes:
- eyreACT platform and software
- Assessment tools and methodologies
- Educational content and resources
- Trademarks, logos, and branding materials
6.2 User Content License
By uploading content to our platform, you grant us a limited, non-exclusive license to use, process, and store such content solely for providing our services.
6.3 Compliance Documentation
Compliance reports and documentation generated through our platform remain your property, subject to our underlying intellectual property rights in the platform and methodologies.
7. PAYMENT TERMS AND BILLING
7.1 Subscription Fees
- All fees are stated exclusive of applicable taxes
- Payment is due according to selected billing cycle
- Prices may change with 30 days written notice
7.2 Payment Processing
- We use third-party payment processors
- You authorise recurring charges for subscription services
- Failed payments may result in service suspension
7.3 Refunds and Cancellations
For Business Customers:
Monthly subscriptions: Cancel anytime with 30 days notice
Annual subscriptions: Pro-rated refunds available within first 30 days
Consulting services: Refunds considered on case-by-case basis
Consumer Rights (EU Residents):
If you qualify as a consumer under EU law, you have additional rights including:
- 14-day withdrawal period for online purchases
- Right to cancel recurring subscriptions
- Protection against unfair contract terms
8. DATA PROTECTION AND PRIVACY
Your personal data is processed according to our Privacy Policy, which forms part of these Terms. Key principles:
- We process data lawfully and transparently
- You retain control over your personal information
- We implement appropriate security measures
- You have rights regarding your personal data under GDPR
9. LIMITATION OF LIABILITY
9.1 Service Disclaimers
Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for particular purpose.
9.2 Liability Limitations
To the maximum extent permitted by law, our total liability shall not exceed:
For subscription services: Total fees paid in the 12 months preceding the claim
For one-time services: The amount paid for the specific service
In no case more than €50,000
9.3 Excluded Damages
We shall not be liable for:
Indirect, consequential, or punitive damages
Loss of profits, data, or business opportunities
Third-party claims or actions
Force majeure events beyond our reasonable control
9.4 Consumer Protection
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under applicable law
10. REGULATORY COMPLIANCE DISCLAIMER
10.1 Advisory Nature
Our services provide guidance and tools for AI compliance but do not constitute legal advice. You should:
- Consult qualified legal professionals for legal advice
- Verify compliance requirements with regulatory authorities
- Conduct your own due diligence on regulatory obligations
10.2 No Guarantee of Compliance
We do not guarantee that use of our services will result in regulatory compliance or prevent regulatory action.
11. TERMINATION
11.1 Termination by You
You may terminate your account at any time by:
- Canceling through your account settings
- Contacting customer support
- Following cancellation procedures in our platform
11.2 Termination by Us
We may suspend or terminate your access for:
- Breach of these Terms
- Non-payment of fees
- Illegal or harmful activities
- Extended periods of inactivity
11.3 Effect of Termination
Upon termination:
Your access to services will cease
You remain liable for outstanding fees
Data retention follows our Privacy Policy
Survival clauses remain in effect
12. DISPUTE RESOLUTION
12.1 Informal Resolution
Before formal proceedings, parties agree to attempt good faith resolution through direct negotiation.
12.2 Mediation and Arbitration
For Business Disputes:
Unresolved disputes may be submitted to mediation or arbitration under [relevant arbitration rules].
For Consumer Disputes (EU):
EU consumers may access:
Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr
National consumer dispute resolution mechanisms
Local small claims courts
12.3 Class Action Waiver
Business users agree to resolve disputes individually, not as part of class actions (where permitted by law).
13. GOVERNING LAW AND JURISDICTION
13.1 Governing Law
These Terms are governed by the laws of England and Wales.
13.2 Jurisdiction
For Business Users:
English courts have exclusive jurisdiction over disputes.
For EU Consumers:
Consumer protection laws of your country of residence may apply, and you may bring actions in your local courts.
14. FORCE MAJEURE
We shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, network failures, or other force majeure events.
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between parties.
15.2 Amendments
We may modify these Terms with reasonable notice. Continued use after modifications constitutes acceptance.
15.3 Severability
If any provision is found unenforceable, remaining provisions continue in full force.
15.4 Assignment
We may assign these Terms. You may not assign your rights without our written consent.
15.5 No Waiver
Failure to enforce any right does not constitute waiver of that right.
16. CONTACT INFORMATION
For questions about these Terms:
Legal Department: legal@eyreact.com
Customer Support: support@eyreact.com
General Inquiries: hello@eyreact.com
Mailing Address:
EYREACT LTD
[Company Address]
United Kingdom
17. LANGUAGE
These Terms are drafted in English. Any translations are provided for convenience only. In case of conflicts, the English version prevails.
Effective Date: January 12, 2026
Version: 1.0
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.